01
Phone receptionist
A warm welcome. Even after hours.
Answer calls, capture the details, and help customers book or reach the right person. Put an end to routine inquiries waiting in voicemail.
- After-hours answering
- Booking requests
- Live transfers
YOUR AI FRONT DESKYou do
You do
the work.
We’ll take
the inquiries.
Customer support for service businesses. Phone, text, website chat, and email—answered with care, even when your hands are full.
Set up for you. Managed by us.
lumineva.A front desk in action
B
Brookline CleaningIllustrative business · Phone
Service area checked
Job details captured
Example conversation. Actual actions depend on your approved setup.
YOU’RE ON THE JOB.THE CONVERSATION KEEPS MOVING.
Less on your plate.
PhoneTextWebsite chatEmail
You can’t be in two places.
Your front desk can.
You’re fixing the leak. Preparing a room. Helping the customer in front of you. Meanwhile, someone else is trying to reach your business.
Lumineva takes care of routine questions and new inquiries, then brings your team in when it matters. Your customers get a next step. You get your attention back.
01 / THE SERVICESEvery way they reach out.
Every way they reach out.
One way to stay on top.
Phone, text, chat, email. Choose the channels you need. We make them sound like your business and work by your rules.
02
Text support
A quick question deserves a quick reply.
Keep two-way conversations moving. Follow up on missed calls, answer service questions, and help customers arrange the next step.
- Missed-call replies
- Customer questions
- Scheduling updates
03
Website chatbot
Turn a website visit into a conversation.
Help visitors find the right service, check whether you’re a fit, and share their details or a booking request—all while they’re on your site.
- Service guidance
- Lead capture
- Booking links
04
Email responder
An inbox that doesn’t run your day.
Respond to routine emails with useful, approved answers. Ask for missing details and route the requests that need your team’s attention.
- Routine responses
- Inquiry follow-up
- Staff routing
YOUR BUSINESS. YOUR RULES.Helpful by design.
Helpful by design.
Human when it matters.
A front desk should know what to say—and when to get you involved.
Tell us how you workKnows your business
Your services, hours, service area, and approved prices. Consistent answers across every channel you choose.
Moves the next step forward
Capture job details, share booking links, or book through supported tools using the rules you approve.
Keeps your team in the loop
Custom quotes, complaints, and uncertain answers go to a person—with context, so nobody has to start over.
02 / WHO IT’S FORFor people who
For people who
do things for people.
Local service providers and appointment-based teams. We shape the experience around your customers and the way you work.
01 / HOME & LOCALOut on the job.
More attention
03 / SPECIALTY PRACTICESA calmer
Out on the job.
Still within reach.
Cleaning, plumbing, HVAC, landscaping, maintenance, and more.
Explore home & local services02 / BEAUTY & WELLNESSMore attention
for every client.
Med spas, aesthetic clinics, and teams built around appointments.
Explore med spas & wellnessA calmer
front desk.
Administrative support for dental and dermatology practices, with clear care-team handoffs.
03 / HOW IT WORKSYou bring the business.
You bring the business.
We handle the setup.
A managed service from the first conversation to ongoing improvements. Start small. Expand when it makes sense.
- 01
First, we listen.
We learn your services, your tools, and where inquiries get stuck. Together, we choose a useful starting point.
A clear scope - 02
Then, we set it up.
We configure answers, connect supported tools, and test real scenarios. You approve the experience before launch.
A front desk that fits - 03
We keep it working.
We review outcomes, refine conversations, and update information as your business changes. You keep doing your work.
Ongoing care
Can we start with just one channel?
Yes. Start where you need the most help: after-hours phone calls, email inquiries, website chat, or text support. Add coverage once the first workflow is working well.
How will it know what to say?
We build an approved knowledge base from your services, hours, service area, policies, prices, and booking rules. Your team reviews realistic conversations before launch, and we keep the information current as your business changes.
What if someone needs a real person?
We agree on when to hand over to your team. That can mean a call transfer, a message with the relevant details, or an email routed for staff review. Uncertain answers, complaints, and custom quotes follow your approved rules.
Can it work with our existing tools?
We confirm what your phone, booking, inbox, and customer systems support before setup. Where direct booking is unavailable, Lumineva can capture a request or share a booking link.
What does fully managed include?
We handle conversation design, setup, supported integrations, testing, launch, and ongoing updates. You provide business knowledge, access, and approvals. No internal engineering team is required for standard setups.
How much does it cost?
Your proposal reflects the channels, conversation volume, integrations, and support you need. Setup fees, monthly service fees, usage allowances, and additional costs are agreed before launch.
LESS ADMIN. MORE ROOM TO WORK.Your next
Your next
customer
is reaching out.
Tell us a little about your business. We’ll follow up by email to explore where Lumineva could help.
No calendar to navigateNo commitment to get in touch
lumineva.