lumineva.
LUMINEVA / MED SPAS & WELLNESS

Give clients your attention.
We’ll take the inquiries.

Phone, text, website chat, and email support around your appointments. Answer administrative questions, capture consultation requests, and route sensitive conversations to your team.

Let’s talk about your businessExplore the workflows
Example conversation

New consultation request

“I can help you request a consultation. Is there a treatment you’re considering, or would you like to discuss your goals with the care team?”
Consultation request captured
Illustrative workflow. Actions depend on approved rules and supported tools.
Phone & textWebsite chat & emailConsultation requestsCare-team handoff
AROUND YOUR DAILY WORK

Less back-and-forth.
A clearer next step.

Start with one useful workflow. We configure the questions, responses, and handoffs around med spas & aesthetics.

01

Consultation requests

Capture the service of interest, preferred timing, and contact details to help clients arrange a consultation.

  • Approved service information
  • Booking links
  • Scheduling requests
02

Client questions

Share hours, location, approved preparation instructions, and administrative policies.

  • Consistent answers
  • Approved knowledge
  • Routine email responses
03

Appointment changes

Guide clients through supported scheduling changes or capture a request for staff to handle.

  • Rescheduling requests
  • Staff routing
  • Client updates
04

Human handoff

Send medical questions, complaints, unusual requests, and sensitive concerns to the appropriate person.

  • No medical advice
  • Conversation context
  • Approved escalation
01 / THE SERVICES

Every way they reach out.
One way to stay on top.

Phone, text, chat, email. Choose the channels you need. We make them sound like your business and work by your rules.

01

Phone receptionist

A warm welcome. Even after hours.

Answer calls, capture the details, and help customers book or reach the right person. Put an end to routine inquiries waiting in voicemail.

  • After-hours answering
  • Booking requests
  • Live transfers
02

Text support

A quick question deserves a quick reply.

Keep two-way conversations moving. Follow up on missed calls, answer service questions, and help customers arrange the next step.

  • Missed-call replies
  • Customer questions
  • Scheduling updates
03

Website chatbot

Turn a website visit into a conversation.

Help visitors find the right service, check whether you’re a fit, and share their details or a booking request—all while they’re on your site.

  • Service guidance
  • Lead capture
  • Booking links
04

Email responder

An inbox that doesn’t run your day.

Respond to routine emails with useful, approved answers. Ask for missing details and route the requests that need your team’s attention.

  • Routine responses
  • Inquiry follow-up
  • Staff routing
YOUR TEAM STAYS IN CONTROL

Clear boundaries.
Helpful handoffs.

Lumineva handles approved administrative workflows. It does not give medical advice or replace clinical judgment. Patient information requires appropriate agreements and an approved deployment configuration before processing.

We confirm vendor access and integration feasibility before setup.

Scheduling platformsCRM & customer recordsPhone systemsEmail inboxesWebsite chatClient messaging
SET UP AND MANAGED FOR YOU

You know your business.
We handle the setup.

Bring your business knowledge, tools, and priorities. We’ll recommend the right starting point.

  1. 01

    First, we listen.

    Map your inquiries, services, booking rules, and the moments your team needs help.

  2. 02

    Then, we set it up.

    Configure approved answers, connect supported tools, and test realistic conversations together.

  3. 03

    We keep it working.

    Review outcomes and update information as your team and business change.

A little less on your plate.

Tell us about your business. We’ll follow up by email to explore where Lumineva could help.

Let’s talk