lumineva.
LUMINEVA / DERMATOLOGY

An AI front desk that understands
two kinds of demand.

Lumineva helps dermatology practices handle phone, text, website chat, and email inquiries, coordinate administrative next steps, and route medical or sensitive questions to your care team.

Let’s talk about your businessExplore the workflows
Example conversation

Cosmetic consultation

“I can help you schedule a consultation. Is there a specific treatment you are considering, or would you like to discuss your goals with the care team?”
Consultation booked
Illustrative workflow. Actions depend on approved rules and supported tools.
Medical + cosmetic routingHIPAA-compliant workflowsConsultation bookingHuman escalation
AROUND YOUR DAILY WORK

Less back-and-forth.
A clearer next step.

Start with one useful workflow. We configure the questions, responses, and handoffs around dermatology practices.

01

Medical appointment intake

Capture the visit reason and approved scheduling details, then route to the appropriate appointment or team.

  • Visit-type qualification
  • Referral information
  • Location and provider
02

Cosmetic lead conversion

Answer service-level questions, capture goals, and offer the next appropriate consultation while interest is high.

  • Treatment interest
  • Consultation booking
  • Lead-source tracking
03

Existing-patient support

Resolve routine administrative needs and deliver structured messages to the right team.

  • Reschedule and cancel
  • Preparation reminders
  • Message routing
04

Urgent & clinical escalation

Detect approved concern categories and move the caller to a person or established emergency pathway.

  • No medical advice
  • Live transfer
  • On-call notification
01 / THE SERVICES

Every way they reach out.
One way to stay on top.

Phone, text, chat, email. Choose the channels you need. We make them sound like your business and work by your rules.

01

Phone receptionist

A warm welcome. Even after hours.

Answer calls, capture the details, and help customers book or reach the right person. Put an end to routine inquiries waiting in voicemail.

  • After-hours answering
  • Booking requests
  • Live transfers
02

Text support

A quick question deserves a quick reply.

Keep two-way conversations moving. Follow up on missed calls, answer service questions, and help customers arrange the next step.

  • Missed-call replies
  • Customer questions
  • Scheduling updates
03

Website chatbot

Turn a website visit into a conversation.

Help visitors find the right service, check whether you’re a fit, and share their details or a booking request—all while they’re on your site.

  • Service guidance
  • Lead capture
  • Booking links
04

Email responder

An inbox that doesn’t run your day.

Respond to routine emails with useful, approved answers. Ask for missing details and route the requests that need your team’s attention.

  • Routine responses
  • Inquiry follow-up
  • Staff routing
YOUR TEAM STAYS IN CONTROL

Clear boundaries.
Helpful handoffs.

Lumineva is designed for HIPAA-compliant workflows with a BAA available for eligible deployments. The agent does not provide medical advice; clinical and urgent concerns follow practice-approved escalation paths.

We confirm vendor access and integration feasibility before setup.

Practice managementEHR & schedulingCRM & lead sourcesPhone systemsPatient messagingReferral workflows
SET UP AND MANAGED FOR YOU

You know your business.
We handle the setup.

Bring your business knowledge, tools, and priorities. We’ll recommend the right starting point.

  1. 01

    First, we listen.

    Map your inquiries, services, booking rules, and the moments your team needs help.

  2. 02

    Then, we set it up.

    Configure approved answers, connect supported tools, and test realistic conversations together.

  3. 03

    We keep it working.

    Review outcomes and update information as your team and business change.

A little less on your plate.

Tell us about your business. We’ll follow up by email to explore where Lumineva could help.

Let’s talk