1. Scope
This policy explains how Lumineva AI (“Lumineva,” “we,” “us”) collects, uses, discloses, and protects information through this website, inquiry forms, and related communications. A separate service agreement, business associate agreement (“BAA”), and customer configuration govern production phone, text, website chat, and email support services.
2. Information we collect
We may collect name, email address, optional business name and description, other contact details, business information, website usage information, device and browser data, and communications you send to us. Do not submit patient names, diagnoses, medical records, payment information, or other protected health information through public website forms.
3. How we use information
We use information to respond to inquiries and arrange conversations, respond to requests, operate and secure the website, improve our services, maintain records, comply with law, and send communications you have requested or consented to receive.
4. Scheduling and service providers
Inquiry submissions are stored in our website’s database and accessible to authorized site staff. Website hosting, analytics, email, communications, and security vendors may process limited information on our behalf. Their practices are governed by their terms and our applicable agreements. Production services involving protected health information will use only approved subprocessors and configurations documented for the customer.
5. HIPAA and BAAs
This public website is not intended to receive protected health information. A BAA is available for eligible production deployments before protected health information is processed. HIPAA compliance depends on the complete workflow, customer configuration, approved systems, access controls, workforce practices, and contractual safeguards.
6. Call recordings and transcripts
Where enabled, calls may be recorded or transcribed for service delivery, quality, security, and analytics. Customers are responsible for selecting an approved consent approach with us. Notice, retention, access, and deletion controls are configured according to applicable law and customer policy.
7. SMS and outbound communications
Where you expressly opt in, we may send appointment, service, or marketing messages. Message frequency varies; message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out and HELP for help. We do not sell mobile opt-in information to third parties for their independent marketing.
8. Retention and security
We retain information only as reasonably necessary for the purposes described, legal obligations, dispute resolution, and security. We use administrative, technical, and physical safeguards designed for the sensitivity of the information, but no system is completely secure.
9. Your choices
You may request access, correction, or deletion where applicable, opt out of marketing, or ask questions by emailing hello@lumineva.ai. Some records may be retained where required by law or legitimate business needs.
10. Changes and contact
We may update this policy and will post the revised date on this page. Contact us at hello@lumineva.ai with privacy questions.